Do you require a deposit? When is the payment due?
No Deposit required, Payment in full is due upon delivery. Refundable Cleaning FEE of $25.00 may be required at time of Bounce Setup, if you return the unit free of dirt and derbies we return your Cleaning FEE. If you decide to cancel your reservation, please let us know as soon as possible prior to your event so that we might rent the unit out to another party. Payment in full is due upon delivery.
Do you deliver & setup?
Yes! We deliver and set-up ALL of our rentals. Free Delivery/Setup within 10 miles from North Arlington, NJ 07031. Minimum $150.00 rental fee for delivery over 15 miles . Special Deliveries over 20 miles may be arrange for specials order over $200.00 + delivery fee. We do not Cover New York. We setup at least 1/2 hr prior and up to one day before your event. Setup takes approximately 15-30 minutes. At this time, we inspect the unit for cleanliness and safety. When your party is over, we come back to take the unit down. This service is included in the rental cost, and Return your Check Deposit - We offer Free delivery within 10 miles from North Arlington, NJ 07031. We Charge $2.50 per each extra mile plus tolls.
What should we do to get ready for our Bounce rental?
The first thing I like to tell people is, "measure." Make sure you know where you want your moonwalk rental, and make sure there is enough room. Also, make sure your outside plug is working or an inside plug we can run a cord to thru a window or under a door. We need one electric outlets on separate breakers within 100 feet minimum. Also, please make sure that your yard area is clean, kill any rend ant in area and free of debris...especially "doggie debris", sticks, and rocks. Please turn off your sprinkler system before we arrive and for the duration of your party. We reserve the right to cancel if the setup area does not meet these requirements. Because we may have other rentals scheduled for the next day, please be sure that these areas are addressed before we arrive.
When will you delivery our rental?
You may expect a call from us giving you a more specific time a day before the event. We generally start deliveries at 7 am and have all rentals setup before their start time. The pickup window begins at your end time and may extend until 9 pm or even later on occasion. If we deliver your items early you receive free play time as you will only be charged for your rental time. - Delivery time is approximate we delivery and Setup at Least 30 Minutes prior and up to one day before your event. Setup takes approximately 15mins.
How far in advance should I make a reservation?
As soon as possible. Bounce houses are reserved on a first-call, first-serve basis. Our availability changes daily and we cannot hold items without a reservation. We want to deliver the fun to everyone. However, the reality is we can only do so many deliveries each day--depending on locations, trucks and staffing. Planning ahead will guarantee your event. You can rent as early 2 months before or on the day before if the bounce are available,
What are my responsibilities during the party?
You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. The inflatable item will not be set up unless the contract/liability waiver is signed.
What is your weather policy?
Your child's safety is our main concern. We reserve the right to cancel due to rain, thunderstorm or winds over 15mph, from 7am to 10pm. If the sky is overcast or if there is a light rain with no wind, we can still set up our bounce houses, but cannot pickup under rain, early pickup may apply if there is 50% or more chance rain at pickup time, from 4pm to 10pm. If you elect to proceed with the party, there is no refund once we have set the bounce house up.
What kind of power is required?
Our bounce houses plug into a standard 110v household outlet. We will supply the power cord, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the bounce house should be no more than 100ft from that outlet. If you would like to set up a bounce house at a place without an electrical outlet within 100ft, let us know and we can arrange to use a generator for an additional charge.
